FAQs

ABOUT ONE95

ONE95 is a global gifting platform offering unique gifts, custom creations and unforgettable experiences inspired by 195 countries.

ONE represents one world, and 195 represents its countries—bringing the world together through gifting.

Every ONE95 offering is selected for its uniqueness, meaning, craftsmanship or story—not simply as a product.

ORDERS & PAYMENTS

Select an available item or send us an enquiry. Our team will assist you with personalisation, pricing, payment and delivery.

We accept major credit and debit cards, Apple Pay, Google Pay, bank transfers, and other payment methods available
at checkout.

Yes. All payments are processed through secure and encrypted payment gateways

Yes. Our Client Advisors can assist you with placing orders through WhatsApp or phone.

GIFTS & PRODUCTS

Some items are ready to ship, while others are custom-made or sourced upon order. Estimated delivery times are
displayed on each product page

Yes. Many of our gifts can be personalized with names, messages, photographs, logos, or custom designs.

Absolutely. Our Bespoke by ONE95 service can transform your idea into a unique creation using crystal, marble,
wood, metal, resin, and other premium materials.

We work directly with artisans, manufacturers, and trusted partners to ensure authenticity and quality.

We curate distinctive gifts from creators, artisans and trusted partners around the world.

Yes. We can personalise selected items or create something entirely bespoke for an individual, occasion or organisation.

Mirari is a tap-enabled digital profile and travel gift card that allows the recipient to choose their own journey.

EXPERIENCES

We offer curated experiences ranging from luxury travel and private events to exclusive adventures and
once-in-a-lifetime opportunities.

Yes. Most experiences can be purchased as gifts and presented through a beautifully designed ONE95 experience
certificate or gift package

Yes. Many experiences can be tailored to individual preferences, dates, and requirements.

From memorable journeys and private escapes to rare, once-in-a-lifetime experiences, we help shape an experience around your vision and budget.

DELIVERY

We currently deliver within the UAE and to selected international destinations.

Delivery times vary depending on the item and destination. Estimated delivery timelines are displayed on each product
page.

Yes. For many products and experiences, you may select a preferred delivery date during checkout.

Yes. Simply provide the recipient’s details during checkout and we will deliver directly to them.

No. Prices are never included in gift deliveries.

Yes. ONE95 can deliver gifts anywhere in the world, subject to local regulations and delivery accessibility.

PACKAGING

Yes. Every gift is carefully presented using our premium packaging standards whenever applicable.

Yes. You may include a personalized message during checkout.

Yes. Corporate clients may request branded packaging, customized products, and personalized gifting solutions.

CORPORATE & VIP GIFTING

Yes. We assist organizations with employee appreciation, client gifts, VIP gifts, diplomatic gifts, event gifting, and
festive gifting

Yes. We can design unique gifts featuring your company branding, story, achievements, or event theme.

Yes. We create meaningful, customised gifting solutions for companies, clients, employees and special events.

RETURNS & REFUNDS

Standard items may be returned according to our return policy. Custom-made, personalized, and bespoke products
are generally non-returnable.

Please contact us within 48 hours of receiving your order. We will investigate and arrange an appropriate solution.

Orders may be cancelled before production or dispatch. Custom-made items may not be eligible for cancellation once
production has commenced.

CLIENT SERVICES

Send us an enquiry through the website or contact our customer care team for personal assistance.

Absolutely. Our ONE95 Curators are available to help you select the perfect gift, experience, or bespoke creation.

We aim to respond to all inquiries within one business day, and often much sooner.

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